Terms & Conditions

Animal Aid terms and conditions for the online shop are detailed below. Please read these carefully. If you have any questions, please contact us.

Payment Options

Visa & MasterCard debit/credit card payments accepted. Please note we cannot accept American Express. 

Delivery Times

We aim to dispatch orders within a few days, but please allow up to 10 days for delivery during busy periods.


You have the right to cancel within fourteen days. This period runs from the day after the day of delivery for goods. We regret we are unable to refund return postage costs.

Returns Procedures, Refunds & Exchanges

We are happy to refund or exchange goods if damaged or faulty. Goods need to be returned in their original packaging with a note of explanation. We are happy to exchange clothing if the wrong size was ordered. We regret that for reasons of hygiene, cosmetics and toiletries cannot be exchanged.

Order Enquiries

Please contact us, if you have any query concerning your order.

Data Protection

Data held by Animal Aid is regulated through the EU's General Data Protection Regulation (GDPR) requirements. See our Privacy Policy.

Email Policy

From time-to-time we may email you with information about special offers or new products. If you would prefer not to receive this information, please select the appropriate option in your account settings.

Postal Policy

We use the postal addresses you provide to verify card details and to send out goods. We may also send you information by post about Animal Aid’s work to save animals. All our mailings give you a prominent and straightforward way to opt out of receiving further mailings. If you wish to opt out now or restrict how much mail you receive, you can let us know by visiting animalaid.org.uk/mailings, telephoning 01732 364 546, sending us a message, or emailing info@animalaid.org.uk.

We may write to you to respond to any queries you have raised with us, or to thank you for a donation. We will also use your address to send you any leaflets or other information that you have requested.

The awareness and funds we raise through postal correspondence is vital for allowing us to continue our work to end animal cruelty. We receive no state funding and rely entirely on the generosity of our supporters.


Javascript and Cookies

The Animal Aid online shop uses javascript and cookies to add to, and keep track of, the contents of your shopping basket. If your browser has javascript and/or cookies disabled the shop will not function correctly and you will experience errors.

Security of Card Payment Options

All credit and debit transactions are processed using Opayo (formerly SagePay) through a secure server (SSL connection). Opayo use the 3-D Secure protocol for added security, so Visa and MasterCard customers will be given the opportunity to register and/or enter their pin numbers. Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date. Where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date. If, for any reason, you have doubts about the security of our system, please telephone your order through.


All prices shown include VAT where applicable. Our UK VAT number is 395 2761 19

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