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Terms and conditions


Animal Aid terms and conditions for the online shop are detailed below. Please read these carefully. If you have any questions, email us.

Payment Options
We can accept payment by Visa, MasterCard and Maestro only. All payments will be cleared through our bank before goods are dispatched.

Delivery Times
We aim to dispatch orders within a few days, but please allow up to 14 days for delivery during busy periods.

You have the right to cancel within seven working days. This period runs from the day after the day of delivery for goods. We regret we are unable to refund return postage costs.

Returns Procedures, Refunds & Exchanges
We are happy to refund or exchange goods if damaged or faulty. Goods need to be returned in their original packaging with a note of explanation. We are happy to exchange clothing if the wrong size was ordered. We regret that for reasons of hygiene, cosmetics and toiletries cannot be exchanged.

Order Chasing Enquiries
Please email the Sales Goods department, if you have any query concerning your order.

Data Protection
Data held by Animal Aid is regulated through the EU's General Data Protection Regulation (GDPR) requirements. See our Privacy Policy.

Email Policy
From time-to-time we may email you with information about special offers or new products. If you would prefer not to receive this information, please select the appropriate option in your account settings.

Javascript and Cookies
The Animal Aid online shop uses javascript and cookies to add to, and keep track of, the contents of your shopping basket. If your browser has javascript and/or cookies disabled the shop will not function correctly and you will experience errors.

Security of Credit Card Payment Options
All credit and debit transactions are processed using Sage Pay through a secure server (SSL connection). Before being asked for your credit card information you will be transferred to Sage Pay's secure server. Sage Pay use the 3-D Secure protocol for added security, so Visa and MasterCard customers will be given the opportunity to register and/or enter their pin numbers. Credit card details are not stored after they have been processed. If, for any reason, you have doubts about the security of our system, please telephone your order through.

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Animal Aid, The Old Chapel, Bradford Street, Tonbridge, Kent, TN9 1AW, UK
email, web
tel +44 (0)1732 364546 ext 222, fax +44 (0)1732 366533