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About Us
Animal Aid is at the forefront of the fight against all animal cruelty, investigating and exposing the hidden suffering in the UK, using all peaceful means possible. You can help us to continue vital campaigning work against all animal suffering with every purchase.

We work hard to establish that everything we sell has the strictest possible production criteria. Where possible we source our products from ethical companies, who make the least impact on the environment. Many items are fair-trade, organic or GMO-free. And it goes without saying that no product has been tested on animals, or contains any animal ingredients, so all items are suitable for vegetarians and vegans. Many are approved by BUAV and are registered with the Vegan Society.

By becoming a member of Animal Aid you can support us in our vital work to bring about real change for animals. You will also receive 10% off the price of all goods purchased. Join now!

Payment Options
We can accept payment by Visa, Mastercard, Maestro and Solo only. All credit and debit transactions are processed using Sage Pay through a secure server (SSL connection). Before being asked for your credit card information you will be transferred to Sage Pay's secure server.

Delivery & postage
We always try to dispatch goods within a few days but during busy periods this may not be possible so please allow 21 days for delivery. Delivery is made to the card holders address (if you require delivery to another address please give details in the 'additional information' box, but please note this applies to UK orders only). Postage and package is added at the checkout stage and is calculated as follows:

CountryOrder valuePostage
UK<£15£2.50
UK£15-£30£4.50
UK£30-£50£5.50
UK>£50£6.50
EU Countries & Channel Islands <£25£7.50
EU Countries & Channel Islands >£25£15.00
Rest of World-£25.00

UK: When ordering Faith in Nature Super Concentrated Laundry Liquid (two bottles minimum) highest postage rate applies.
Outside UK: Customers requiring a very small order can phone the office for postage costs.

Wine orders
Wine orders are delivered by Amtrak. Please note that if delivery instructions are not provided on the initial order they cannot be changed at a later stage. Therefore, it is important that you give details in the 'additional information' box as to where the wine can be left if you are out when the delivery is made (e.g. with a neighbour, in the porch, etc).

Overseas Orders
All items, except the Faith in Nature household products, perfumes & aftershaves, and alcohol, are available to overseas customers. Please note that the prices stated include a duty (VAT at 15%) not payable outside the EU (except the books and children's items, which are exempt from duty). For orders made from outside the EU this duty will be deducted at the checkout. Customers requiring a very small order can phone the office for postage costs.

Order Confirmation
A confirmation email is automatically sent to the email address that you give with your order. Confirmation emails can sometimes be filtered out as spam. If you do not receive a confirmation email within 24 hours, please check your spam filter. If you are concerned that we may not have received your order, please email goods@animalaid.co.uk.

Membership Discounts
Existing Animal Aid members will be asked to enter their membership number at the checkout in order to claim their 10% discount. Not a member? Join now!

Gift Vouchers
Please note that gift vouchers can currently be used for mail and telephone orders only.

Terms & Conditions
Please read our terms and conditions before placing your order.

Door-to Door-Collections
Animal Aid does not authorise door-to-door collections of any items of property, or money. Please be aware that if anyone approaches you on the doorstep to donate to Animal Aid, they are not an official collector.

Javascript & Cookies
The Animal Aid online shop uses javascript and cookies to add to, and keep track of, the contents of the shopping basket. If your browser has javascript and/or cookies disabled the shop will not function correctly and you will experience errors.

Contacting Animal Aid
If you have any questions, please contact us:

Post: Animal Aid, The Old Chapel, Bradford Street, Tonbridge, Kent, TN9 1AW, UK
Telephone:
+44 (0)1732 364546 extension 222
Fax: +44 (0)1732 366533
Email: goods@animalaid.co.uk
Shop: www.animalaidshop.org.uk
Web: www.animalaid.org.uk

Incorporated under the name Animal Abuse, Injustice and Defence Society, a company limited by guarantee.
Registered in the UK no.1787309. VAT no. 395 2761 19.

Animal Aid is the UK's oldest and largest animal rights group, campaigning against all forms of animal abuse. To find out more about us and get the latest news on our campaigns, visit our main website.

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Animal Aid, The Old Chapel, Bradford Street, Tonbridge, Kent, TN9 1AW, UK
email goods@animalaid.co.uk, web www.animalaid.org.uk
tel +44 (0)1732 364546 ext 222, fax +44 (0)1732 366533