Animal Aid terms and conditions for the online shop are detailed below. Please read these carefully. If you have any questions, email us.

Payment Options
We can accept payment by Visa, Mastercard, Maestro and Solo only. All payments will be cleared through our bank before goods are dispatched.

Delivery Times
Delivery is made to the card holders address (if you require delivery to another address please give details in the 'additional information' box, but please note this applies to UK orders only). Please allow 21 days for delivery.

Returns Procedures, Refunds & Exchanges
We are happy to refund or exchange goods (but not postage) if damaged or faulty. Goods need to be returned in their original packaging with a note of explanation. We are happy to exchange clothing if the wrong size was ordered. If you are unhappy with your footwear purchase, we will refund costs but regret we are unable to refund return postage. For all orders outside the UK a contribution towards our additional postage would be appreciated (especially footwear), otherwise our profit margin will be cancelled out, thereby raising no money for our work. We regret that for reasons of hygiene, cosmetics and toiletries cannot be exchanged.

Order Chasing Enquiries
Please email the Sales Goods department, if you have any query concerning your order.

Data Protection
Animal Aid subscribes to the Data Protection Act in the UK. We would like to keep you informed about our work and ask you to support it. If you would prefer to receive no further information from us at all, please let us know.

Email Policy
From time-to-time we may email you with information about special offers or new products. If you would prefer not to receive this information please let us know.

Javascript and Cookies
The Animal Aid online shop uses javascript and cookies to add to, and keep track of, the contents of your shopping basket. If your browser has javascript and/or cookies disabled the shop will not function correctly and you will experience errors. (Note: If 'undefined0undefined' is displayed in the shopping basket and cookies are enabled, clear the basket using the 'Clear basket' link, then exit all browsers. If the problem persists you may need to clear your browser cache.)

Security of Credit Card Payment Options
The Animal Aid online shop operates through a secure server (SSL connection) so your credit card details are encrypted during transfer. Credit card details are not stored after they have been processed. If, for any reason, you have doubts about the security of our system, please either telephone your order through, or send a fax.